Etech’s world-wide facilities – Onshore, Nearshore, and Offshore, hold the capabilities to customise the answer that most effective in shape all of your wants. With Etech’s world outreach, Etech is usually available to help your clients and supply constant Fantastic encounters.
a gaggle of devoted leaders from the Call center business that are obsessed with making a impressive variance for our
About us Etech provides next-generation BPO options. a worldwide minority-owned organization, Etech has designed and trademarked how to show your facts into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech improves training and coaching to give attention to important behaviors creating improved client experiences and shareholder price. Etech launched in 2003 with only 400 workers and an individual Call Centre in Nacogdoches, Texas.
Etech is really an omnichannel purchaser engagement answers service provider for a number of the entire world’s top and most revered models. The experience Etech has received across an array of enterprise verticals permits us to continually supply exceptional, personal consumer experiences.
find out more Life At Etech Etech believes in Performing hard and playing hard and strives to make employees come to feel empowered and confident in The work They may be undertaking.
At QEval, we’re dedicated to helping Make contact with centers boost their overall performance by means of crystal clear, actionable insights. Our overall performance analytics stories offer you a specific breakdown of agent pursuits, customer interactions, and operational bottlenecks, so you can make educated conclusions that result in measurable advancements. With QEval, you don’t just get experiences—you can get the equipment and recommendations to act on them.
Etech’s innovative technological know-how solutions and skilled leaders have an understanding of your enterprise desires and realize the strategic insights your model needs to generate outcomes.
✅ unforeseen Positive aspects beyond compliance Never pass up this chance to transform your Get hold of Heart operations! plan a meeting with our authorities:
Metrics like manage time, CSAT scores, resolution premiums, and actionable insights are critical to achievements in 2024. absent are the days of concentrating only on connect with quantity. Now, it’s about digging into the caliber of each conversation and driving genuine outcomes. all set to acquire your simply call Middle overall performance to another amount? Enroll at QEval College and ???? Listen to Shawndra’s complete Perception in this article: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
no matter whether it’s lessening phone occasions, bettering agent efficiency, or improving the general consumer experience, our options are crafted to generate genuine effects. Ready to see how QEval will make a distinction with your operations? Call us now to learn more. Make contact with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of care, have faith in and Strength brought for the business is exactly what will make the tradition at Etech distinctive. Our CEO regularly claims, “If we handle website our folks, the quantities will handle on their own.”
improving your contact Middle’s performance doesn’t must be complex. With QEval College, you’ll attain entry to crucial applications and instruction that give precise, measurable improvements in agent overall performance.
fulfill Malisha, a shining star on our customer support staff! From tackling tasks to making the most of fun workforce activities, Malisha is aware how to help keep the stability involving get the job done and Perform. Her favourable Mindset and staff spirit make her a joy to operate with.
a gaggle of devoted leaders inside the Make contact with Heart industry who're captivated with earning a exceptional variation for our
Allow me to share just some vital characteristics of what we offer: ✅ in-depth insights into agent general performance by way of detailed analytics